What We Collect and Why We Keep It
When you register on tl999, we ask for the basics: a phone number, an email, and the wallet you plan to use for deposits and withdrawals. Records tied to bKash, Nagad and Rocket transfers are stored against your account so we can match a deposit to
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the right wallet and confirm a withdrawal request without delay. We also log device details and login timestamps to flag unusual account activity, which is a standard security step rather than tracking for its own sake. We do not sell your phone number or wallet details
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to third parties. Support conversations, whether raised through live chat or on-page contact forms, are kept on file so our team can reference a past ticket if you write in again about the same issue. Access to any of this depends on your local law and
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eligible region, since rules on data handling and online account services differ across Bangladesh and elsewhere. If you close your account, some transaction records may still need to be retained for a period to satisfy payment reconciliation with bKash, Nagad or Rocket before deletion. We review
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what we hold periodically and remove data that no longer serves an active account or support purpose.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.